Your card chargebacks, won.
Visa and Mastercard chargebacks come with reason codes, representment cycles, and dispute ratio monitoring programs. Every stage has its own deadline and its own evidence rules. We know both rulebooks. We file every case on your behalf, with the right evidence, before the clock runs out.
Three things you stop doing
We translate every code into the right response
Visa has more than 25 reason codes across fraud, authorization, processing errors, and customer disputes. Mastercard has its own numbering: 4837, 4853, 4855, 4870, and more. Each code requires specific evidence in a specific format. We know the rulebook for both networks. You get the win, not the homework.
- Every Visa and Mastercard reason code mapped to its evidence
- Compelling Evidence 3.0 used where it qualifies
- Response formatted to network spec, not best guess
We run the full cycle, end to end
First chargeback, second presentment, pre-arbitration, arbitration. Each stage has its own deadline, its own evidence requirements, and its own consequences for getting it wrong. We file every stage on your behalf, with the right documentation, before the clock runs out. You see the outcome, not the queue.
- Filed within the 30-day response window, every time
- Pre-arbitration and arbitration handled by us
- Win prediction scoring applied before we file
We protect you from VDMP and ECP
Visa's Dispute Monitoring Program flags merchants at 75 chargebacks and 0.65 percent. Mastercard's Excessive Chargeback Program has its own thresholds. Once you are in, the fines and operating restrictions follow. We track your ratio in real time across both networks and intervene before you breach.
- Dispute ratio monitored across Visa and Mastercard
- Early warning before threshold breaches
- Pre-shipment risk scoring to keep ratios down
Track every case, even though we run them
We handle every Visa and Mastercard case in the background. You get a clear view of what is open, what we have filed, and what we have won.
What you get when we take over
Win more chargebacks, with less work.
We take dispute handling off your plate. Reason codes mapped, representment filed, dispute ratios protected. You get the outcomes without running the queue.
Talk to an Expert →GUZCO
Keizersgacht 264
1016EV Amsterdam
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