Stop losing margin
to preventable fraud.

False delivery claims, return abuse, and chargebacks silently erode your bottom line. Guzco detects and resolves first-party fraud before it hits your margins.

Talk to an Expert

80%Less fraud losses

95%Claims automated

<200msDecision speed

Screening orders...

Live

ORD-4821€189Approved0.12s

ORD-4822€1299Blocked — serial returner0.08s

ORD-4823€67Approved0.11s

ORD-4824€647Blocked — false delivery claim0.09s

ORD-4825€234Approved0.14s

ORD-4826€89Approved0.10s

ORD-4827€2105Blocked — chargeback pattern0.07s

ORD-4828€156Approved0.13s

€4,051

Loss prevented

3/3

Claims auto-resolved

Agent touches

Trusted by

THE PROBLEM

Your best policies are being used against you.

Friendly fraud is more expensive than traditional fraud. Customers exploit generous return, refund, and delivery policies to silently drain your margins.

THE DILEMMA

Every fix creates a new problem.

Tighten policies and you lose good customers. Add manual review and you burn time and money. There's no winning move.

THE SOLUTION

Every claim investigated in seconds.

When a suspicious claim comes in, Guzco's AI agents immediately cross-reference delivery, customer, and network data.

THE SOLUTION

Three agents. One verdict.

Delivery confirmation, claim history, device fingerprints — analyzed simultaneously. Patterns that take humans hours are caught instantly.

THE RESULT

Fraud caught. Revenue protected.

Claims denied with full evidence trails. Dispute packages sent automatically. Your team does nothing — Guzco handles it.

Margin erosion

Your margin40%

False delivery claim-12%

Return & keep product-8%

Chargeback after use-18%

Serial refund abuse-22%

Tighten policies

Fraud down 40%Conversion down 18%

Keep policies loose

Conversion holdsFraud costs 2x

Manual review team

Some fraud caught3 FTEs, 48h delays

Every option has a trade-off.

Order:#28491·

Customer:M. de Vries·

Value:€247.00·

Carrier:PostNL

Delivery Agent

Queued

GPS delivery confirmed

Photo at front door

Claims Agent

Queued

4 INR claims in 90 days

2 linked flagged accounts

Network Agent

Queued

Filed 12 min after delivery

Device linked to fraud ring

Claim flagged — 4 of 6 signals failed

Delivery Agent

GPS confirms delivery to registered address

Delivery Agent

Photo evidence shows package at front door

Claims Agent

Customer filed 4 INR claims in last 90 days

Claims Agent

Same address linked to 2 flagged accounts

Network Agent

Claim submitted 12 min after delivery confirmation

Network Agent

Device fingerprint matches known fraud ring

Fraud confidence0%

2 passed4 failed

Actions taken automatically

Claim automatically denied

Customer moved to high-risk segment

Evidence package sent to PostNL

Merchant notified via webhook

Revenue protected: €247.00

ClaimsAutomated handling Risk ScoringReal-time assessment Delivery IntelCarrier verification SegmentationTrust profiling

Explore solutions

Scroll to explore ↓

Integrate with your existing tools

no more looking up customer data from four different platforms, guzco seamlessly integrates with all your existing tools so you see all the relevant information

GUZCO

Klarna

WooCommerce

Magento

Shopify

Zendesk

Mollie

Gorgias

GUZCO

Klarna

WooCommerce

Magento

Shopify

Zendesk

Mollie

Gorgias

GUZCO

Klarna

WooCommerce

Magento

Shopify

Zendesk

Mollie

Gorgias

“

We didn't realize how much we were losing until we could actually see it. Guzco changed our entire approach to post-purchase fraud.

Julie/CEO, Tiny Library

1,000+

Orders screened monthly

Zero

Operational overhead

Read the full story →

THE HUMAN ADVANTAGE

AI detects patterns. Our team hunts threats.

When a new fraud tactic appears, our analysts identify it, build detection rules, and deploy protection across every merchant — often before the first claim succeeds.

Threat intelligence feed

09:14