Stop losing margin
to preventable fraud.

False delivery claims, return abuse, and chargebacks silently erode your bottom line. Guzco detects and resolves first-party fraud before it hits your margins.

Talk to an Expert

80%Less fraud losses

95%Claims automated

200msDecision speed

Screening orders...

Live

ORD-4821EUR189Approved0.12s

ORD-4822EUR1299Blocked - serial returner0.08s

ORD-4823EUR67Approved0.11s

ORD-4824EUR647Blocked - false delivery claim0.09s

ORD-4825EUR234Approved0.14s

ORD-4826EUR89Approved0.10s

ORD-4827EUR2105Blocked - chargeback pattern0.07s

ORD-4828EUR156Approved0.13s

EUR4,051

Loss prevented

3/3

Claims auto-resolved

Agent touches

Vertrouwd door

Vertrouwd door

THE PROBLEM

Your best policies are being used against you.

Friendly fraud is more expensive than traditional fraud. Customers exploit generous return, refund, and delivery policies to silently drain your margins.

THE DILEMMA

Every fix creates a new problem.

Tighten policies and you lose good customers. Add manual review and you burn time and money. There's no winning move.

See what you're losing

THE SOLUTION

Every claim investigated in seconds.

When a suspicious claim comes in, Guzco's AI agents immediately cross-reference delivery, customer, and network data.

THE SOLUTION

Three agents. One verdict.

Delivery confirmation, claim history, device fingerprints -- analyzed simultaneously. Patterns that take humans hours are caught instantly.

THE RESULT

Fraud caught. Revenue protected.

Claims denied with full evidence trails. Dispute packages sent automatically. Your team does nothing -- Guzco handles it.

Get your free fraud assessment

Margin erosion

Your margin40%

False delivery claim-12%

Return & keep product-8%

Chargeback after use-18%

Serial refund abuse-22%

Tighten policies

Fraud down 40%Conversion down 18%

Keep policies loose

Conversion holdsFraud costs 2x

Manual review team

Some fraud caught3 FTEs, 48h delays

Every option has a trade-off.

Order:#28491·

Customer:M. de Vries·

Value:EUR 247.00·

Carrier:PostNL

Delivery Agent

Queued

GPS delivery confirmed

Photo at front door

Claims Agent

Queued

4 INR claims in 90 days

2 linked flagged accounts

Network Agent

Queued

Filed 12 min after delivery

Device linked to fraud ring

Claim flagged -- 4 of 6 signals failed

Delivery Agent

GPS confirms delivery to registered address

Delivery Agent

Photo evidence shows package at front door

Claims Agent

Customer filed 4 INR claims in last 90 days

Claims Agent

Same address linked to 2 flagged accounts

Network Agent

Claim submitted 12 min after delivery confirmation

Network Agent

Device fingerprint matches known fraud ring

Fraud confidence0%

2 passed4 failed

Actions taken automatically

Claim automatically denied

Customer moved to high-risk segment

Evidence package sent to PostNL

Merchant notified via webhook

Revenue protected: EUR 247.00

ClaimsAutomated handling Risk ScoringReal-time assessment Delivery IntelCarrier verification SegmentationTrust profiling

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Integreer met uw bestaande tools

Integreer met uw bestaande hulpmiddelen

Geen gedoe meer met het opzoeken van klantgegevens uit vier verschillende platforms. Guzco integreert naadloos met al uw bestaande tools, zodat u alle relevante informatie ziet

Geen gedoe meer met het opzoeken van klantgegevens vanuit vier verschillende platforms. Guzco integreert naadloos met al uw bestaande tools, zodat u alle relevante informatie ziet

GUZCO

Klarna

WooCommerce

Magento

Shopify

Zendesk

Mollie

Gorgias

GUZCO

Klarna

WooCommerce

Magento

Shopify

Zendesk

Mollie

Gorgias

GUZCO

Klarna

WooCommerce

Magento

Shopify

Zendesk

Mollie

Gorgias

DE MENSENLIJK VOORDEEL

AI ontdekt patronen. Ons team jacht op bedreigingen.

Wanneer er een nieuwe fraudetactiek verschijnt, identificeren onze analisten deze, bouwen ze detectieregels en implementeren ze bescherming voor elke merchant, vaak nog vóór de eerste claim succesvol is.

Threat intelligence feed

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